Air France Customer Center Phone Number Hours of Operation Pet Transport Information
Let’s find out about Air France’s customer center phone number and baggage regulations during business hours. If you look at the Air France homepage, it has a UI that can feel a little uncomfortable depending on the user. If you look closely at the contents, it feels like a simple translation of the contents of the Air France website, and if you look at the user reviews, you can see that the service is relatively poor compared to the national airline. 에어프랑스 고객센터
Thumbnail Air France Customer Center 좋은뉴스
index
1. Introduction of Air France Airlines
2. Information on the Air France Customer Center
3. Information on baggage regulations
4. Companion animal transport information
1. Introduction of Air France Airlines
Founded in 1933, Air France is the national airline of France and operates 32 domestic routes and 153 routes in 91 overseas countries.
In 2003, the national airline of the Netherlands merged with KLM Royal Dutch Airlines to become part of the Air France-KLM group, making it Europe’s largest airline.
It is a founding member of the SkyTeam airline alliance along with Korean Air, and is ranked 10th in the Skytrax airline rankings announced in 2021, boasting a high level of service, but is famous for frequent flight delays to Korean travelers. Plus, lost or damaged luggage is notorious.
In July 1983, it is also the first airline to fly to Korea among European airlines.
[Source: Namu Wiki]
2. Information on the Air France Customer Center
(1) location
117 Seosomun-ro, Jung-gu, Seoul (41-3 Seosomun-dong) / 02-6105-4038
(2) Phone number and operating hours
Languages available for consultation: Korean, English, French
Reservation, change and cancellation of flight tickets
– Phone number: +82 26 105 40 38
– Operating hours: Mon-Fri 08:00-19:00 (Sat, Sun 09:00-17:30)
Inquiry about missing, delayed, or damaged baggage (in case it occurred in Korea)
– Phone number: +82 32 742 51 24
– Operating Hours: Mon-Sun 08:00-20:00
Compensation claims and complaints due to baggage and flight delays
– Phone number: +82 26 105 40 38
– Hours of Operation: Mon-Fri 10:30-12:00, 14:00-15:30 (Closed on Saturdays and Sundays)
3. Information on baggage regulations
(1) Carry-on baggage
Carry-on baggage refers to baggage that can be carried and carried on board.
The size of carry-on baggage is up to 55 X 35 X 25 cm including pockets, wheels and handles.
Carry-on baggage size standards
Carry-on baggage size standards
Check-in counters and boarding halls have standard measuring machines at the airport, so it’s a good idea to check them before boarding.
When traveling in Economy Class, the total weight of carry-on baggage and light items is up to 12Kg. However, when using Premium Economy, Business, and La Premiere classes, a maximum of 18 kg is allowed.
In addition to carry-on baggage, you may carry on board one simple personal item with a maximum size of 40X30X15cm.
– 1 hand bag and 1 carrying case
– 1 case for laptop, camera or other electronic device
Simple item size criteria
Simple item size criteria
The following items are not considered carry-on baggage or light items, so you can freely bring them on board.
– Jackets, coats, or any other clothing worn
– umbrella
– Duty-free items purchased on board or at the airport
– Simple items such as foldable strollers, car seats, and diaper bags
liquids on board
– Liquids, pastes and creams can only be carried on board if certain conditions are observed.
– Contents must be placed in a transparent zip-lock plastic bag and sealed.
– The contents of each bag cannot exceed 100ml.
– The capacity of the bag cannot exceed 1 liter.
– The maximum size of the bag cannot exceed 20X20cm.
Criteria for Bringing Liquids
Criteria for Bringing Liquids
(2) Checked baggage
The number of baggage items that can be checked free of charge in the cargo hold may vary depending on the class of travel, fare plan, and membership level. For accurate information, please select the flight you have booked to check.
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wwws.airfrance.co.kr
The standard for the number of checked baggage according to the seat class is as follows.
– Economy class: 0-2 pieces of luggage up to 23kg
– Premium Economy Class: 2 pieces of luggage up to 23kg
– 2 pieces of luggage each weighing up to 32 kg when traveling in business class
– When using LaPremiere class, 3 pieces of luggage each weighing up to 32 kg
If you are a member of Air France’s Flying Blue membership or SkyTeam Elite and Elite Plus, you can carry one extra piece of baggage free of charge, subject to the weight allowed for your class of travel.
The size of checked baggage cannot exceed 158 cm (width + length + height) including pockets, wheels and handles.
Checked baggage size standards
Checked baggage size standards
4. Companion animal transport information
(1) Major announcements
Types of Dogs Not Allowed to Enter Canada – Dogs imported from countries with high rabies risk for resale, accession, breeding, breeding, performance, display, research or other commercial purposes.
Types of Dogs Not Allowed to Enter the United States – Any dog that has been in a country identified as high-risk for rabies in the past six months and does not fall under any exceptions issued by the U.S. administration.
For travel itineraries in Dubai, only animals transported by air freight carriers are permitted.
Transport of animals in the cargo hold is prohibited on flights from Moscow to Paris.
Download Pet Transportation Application Form
Pet transport application documents.pdf
0.34MB
(2) In-flight transportation
Pets weighing less than 8 kg (including bag) may be transported on board only if approved by Air France Customer Service.
Animals to be transported must be at least 15 weeks old and vaccinated for travel.
Pets are not allowed in the cabin on intercontinental long-haul flights in business class. So be careful that you have to transport it in the cargo hold.
Animals with upturned noses, such as pugs, bulldogs, boxers, Pekingese, Shih Tzu or Persian cats, may suffer from respiratory distress if morphologically stressed. Therefore, these animals are not permitted to be transported in the cargo hold.
Pets must travel in a specific closed bag that does not exceed the 46X28X24 size limit
Only 1 pet may be transported per kennel and only 1 animal may be carried per passenger.
(3) Cargo Carriage
Dogs and cats weighing between 8kg and 75kg must be transported in the cargo hold.
Please note that checked-in animals are limited to 3 per passenger, and the number of allowed animals may be reduced depending on the type of aircraft.
Transport container standard
– The transport container must be made of a sturdy material such as glass fiber or plastic.
– Wheeled transport containers must have wheels removed, and foldable transport containers must be fixed with adhesive tape.
– The transport container must be equipped with a central locking device that can simultaneously lock the door from the top and bottom (a)
– Door hinges must be at least 1.6 cm higher than the horizontal borders of the upper and lower parts of the door. (b)
– Both sides of the transport container must be fixed with bolts. (c)
– The transport container must have an empty bowl with the top open and secured to the grate, accessible from the outside without opening the container. Water bottles and automatic water dispensers are not permitted
Standards for companion animal transport containers
Standards for companion animal transport containers
(4) Transportation charge
The customer’s airfare does not include animal transport and must be paid separately.
The following rates are based on a one-way ticket and one bag or container. For transit itineraries, fees may vary depending on the country of origin and final destination.
Domestic flights in France: 80 euros checked in / 40 euros carry-on
Routes in the Caribbean: 75 euros checked in / 30 euros carry-on (55 euros for flights to/from Miami)
Within Europe or between Europe and North Africa: Check-in 200 euros / Carry-on 55 euros
France Réunion Saint-Denis, Cayenne, Pointe-à-Pitre: check-in 75 euros / carry-on 55 euros
Other flights: Check-in 400 euros / Carry-on 125 euros
(5) Animals prohibited from transport
Class 1 dog breeds defined by the French Ministry of Agriculture, Food and Fisheries, i.e. dogs that do not belong to any breed, but are commonly referred to as fighting dogs that are similar in appearance to Staffordshire Bull Terriers, American Staffordshire Bull Terriers, Mastiffs and Tosa, in the cabin, in the cargo hold and for air cargo transport. All of these are prohibited.
Class 2 dog breeds are accepted for carriage in air cargo operated by Air France. Includes pedigreed Staffordshire Terriers, American Staffordshire Terriers, Tosa, and any breed that has features that are superficially similar to Rottweiler breeds, with or without pedigree.
Above, we looked at the Air France customer center phone number, operation hours for each business, baggage regulations, and how to transport pets. It is an airline from a different culture, and there may be differences in operating policies, so it seems that Koreans may feel uncomfortable using it. Frequent delays, changes, and flight cancellations also frustrate travelers. If you consider these points in advance and plan your schedule, you will be able to use it more conveniently.